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What is your shipping Policy?
Prints will ship directly from the printer, located in Austin, Texas. Shipping dates range from 1-7 business days, depending on distance, and shipping style chosen. Customers will receive tracking number via email as soon as their order has shipped.
Generally, turn-around for the print to be ready is:
Paper- 1-3 business days
Canvas - 3-5 business days
Metal - 5-7 business days
Framed – 5-7 business days
Original artwork and Limited Editions will ship within 5-7 days, via UPS ground, or via a freight company for crated works. In that case, we will establish a delivery time when someone can be available to receive the work.
Rush orders on prints will add a fee of 25% of your total. For originals, customers will only pay additional shipping costs.
What is your Policy on Returns/Exchanges/Refunds?
We do not accept returns. All sales are FINAL.
Did your print arrive damaged? Please keep all packaging and contact Skyline Printing for further instructions to replace your prints:
(512) 497-2822 or email@example.com
Did your original arrive damaged? Please keep all packaging and contact Anne: anne@annecanfieldart or 215-219-4023
How do you package my order?
Depending on your order, we will put rolled paper and canvas in secure shipping tubes, while panels and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box. Larger pieces will require having a wooden crate built for them.
What type of glass do you use for framing?
Prints are framed with a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light. Originals may be framed behind glass.
Do you make commissioned pieces?
I'm happy discuss any ideas you might have. Commissioned original artwork will be priced the same as comparably sized work, plus 10%.
How can I keep up with your new work?
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Don't see your answer?
Contact me: firstname.lastname@example.org or by phone, at 215-219-4023
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